Shipping & Returns
At Custom Nation, your satisfaction is our priority. We take great care in delivering high-quality customized products that meet your expectations. In the unlikely event that you encounter any issues with your order, please refer to our comprehensive Shipping and Return Policy below:
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Return & Exchange Policy
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Customization Issues
If the item you receive does not precisely match the specifications you provided during the order placement, we are committed to resolving this promptly. We will gladly accept returns and offer you the choice of a full refund or the recreation of your custom item to align with your original requirements.
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Quality or Manufacturing Defects
While we strive for perfection, in the rare instance that your custom product arrives with any manufacturing defects or quality issues, rest assured that we will address this concern. You can return the item to us and receive a full refund or a replacement pair.
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International Orders
Yes, we cater to customers worldwide! For international orders, the processing time may range from 10 to 14 days. To ensure accurate shipping fees and delivery times, kindly provide us with your location, and we will promptly provide you with the necessary details.
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Customization Process Time
Our dedicated artisans meticulously craft each custom item with care and precision. The customization process typically takes 5 days, ensuring that your unique piece is tailored to your exact specifications.
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Please note that our Shipping and Return Policy is designed to ensure your satisfaction and a seamless shopping experience. If you have any questions or need further assistance, don't hesitate to reach out to our customer support team. Your trust in Custom Nation is greatly valued, and we are committed to delivering custom creations that exceed your expectations.